Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 342620416@qq.com. Please note that returns will need to be sent to the following address: [T3-707, Lane 500, Xinlong Road, Minhang District, Shanghai，China]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 342620416@qq.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 342620416@qq.com.
Dear Customer,
Thank you for choosing to shop with us. To ensure you have a pleasant and worry-free shopping experience, we have established the following return policy, which provides a clear and transparent process for returns. Please read the terms carefully before making a purchase, so that you can smoothly process a return if necessary.
1. Return Period
You may request a return within 14 days after receiving your order for personal reasons (such as not liking the product, it being unsuitable, or non-quality related issues). We accept no-questions-asked returns. Please note that this period starts from the date you or your designated recipient signs for the package.
2. Condition of the Product
The returned item must be in its original packaging, undamaged, and unused, with the seal unbroken.The product, including all accessories, gifts (if any), and parts must be complete, and the product should not show any signs of man-made damage or stains.
3. Return Process
If you decide to return an item, please first contact us through our customer service channels (including but not limited to online chat, phone, email, etc.). Provide the order number, product details, your contact information, and the reason for the return.
Our customer service team will review your return request as soon as possible to confirm if it meets the return conditions. Once confirmed, we will provide you with the return address and instructions.
Please carefully package the item and return it to us using the provided address. To ensure safe delivery, we recommend using a courier service with tracking capabilities, and keeping the tracking number for reference.
4. Shipping Costs
For returns due to personal reasons, you are responsible for the return shipping costs. We recommend checking with your courier company for specific shipping rates before returning the item.
5. Refund Processing
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 10 days. The refund will be issued to your original payment method, minus any actual shipping fees (if applicable).
The processing time for refunds may vary depending on the bank or payment platform used, so please be patient. If you have any questions, feel free to contact our customer service team for updates on the status of your refund.
6. Contact Information
If you have any questions about the return process or need further assistance, please contact us via the following methods:
Online customer service: 10:00 AM to 8:00 PM (U.S. Time)
Email: 342620416@qq.com
Thank you again for your understanding and support! We look forward to providing you with better products and services.
About Color Difference
The color of each item may appear slightly different from the actual product due to factors such as lighting, natural light, indoor and outdoor environments, or the settings of different monitors. Please refer to the actual product for the true color.
About Maintenance
Hetian jade is a precious stone. Regular maintenance helps preserve its original luster and charm. If not worn for a long period, it should be stored indoors to avoid contact with other items that may cause damage.
Other Maintenance Methods
Oil maintenance: For Hetian jade or leather items that have not been worn for a long time, you can apply a small amount of white tea oil or other suitable oils to nourish them. This creates a protective layer and enhances the gloss. However, avoid excessive oiling, as too much oil can affect the jade’s texture.
About Cleaning
To clean the surface of Hetian jade, simply wash it with clean water and gently wipe it with a soft cloth to remove dirt and oil. Avoid using hard objects to clean the jade, as this may damage the surface.
Avoid High Temperatures
High temperatures can affect the crystal structure of Hetian jade, so it should be kept away from high-temperature environments for long periods of time.
Avoid Chemicals
Hetian jade is sensitive to acids, alkalis, and chemicals. Avoid contact with cosmetics, perfumes, cleaning agents, and other chemicals, as these may cause damage.